Buyer Questions
FAQ
Buyer Questions
Frequently Asked Questions
Practical answers about MOQ, reference pricing, Inquiry List, samples, OEM packaging, shipping and bulk orders.
Ordering & MOQ
What is your MOQ?
MOQ depends on the product, supplier, customization and packaging. The product page shows the current reference MOQ when available, and we confirm the final workable quantity in the quotation.
Can I request a quantity below MOQ?
Yes. You can still send the inquiry. MOQ is a sourcing reference rather than a hard website checkout block, and we will confirm whether a smaller trial quantity is possible.
Can I mix different products or categories?
Yes. YiwuPets supports mixed SKUs and mixed-category sourcing for retailers, distributors and e-commerce sellers.
Do I place and pay for the order online?
No. YiwuPets is a B2B catalog and quotation website. Add products to the Inquiry List, send quantities, then confirm the final quotation and payment terms with our sales team.
Pricing
Is the Reference Price the final price?
No. Reference Price is a wholesale reference based on the quantity shown. Final price depends on actual quantity, packing, customization and current supplier cost.
What does “Based on 1,000 pcs” mean?
It means the displayed reference price is calculated around that quantity level. It is not the MOQ and it does not force you to request exactly 1,000 pieces.
Why can the final price change?
Material cost, quantity, packaging, logo requirements, exchange conditions and supplier quotations can change. We therefore confirm the final price for each real inquiry.
What currency and trade term do you use?
Reference prices are normally shown in USD and are intended as EXW Yiwu reference prices unless a quotation states otherwise. Shipping is quoted separately when required.
Inquiry List
What is the Inquiry List?
It is a B2B quotation list, not a retail shopping cart. Use Add to Inquiry on any product, then review all selected SKUs and quantities together.
Do I need an account?
No. The Inquiry List works without registration. Your current selection is kept in your browser until you submit or clear it.
How many products can I select?
You can select up to 50 products in one Inquiry List. For very large sourcing projects, send the first structured list and tell us that more items will follow.
What information should I send with my list?
Estimated quantity for each SKU, destination country or city, and any logo, color, packaging, barcode or other special requirement will help us quote more accurately.
Samples
Can I get samples first?
Yes. Sample availability and preparation time depend on the product and customization. We confirm both before the sample order.
Are samples free?
Sample cost depends on the product, quantity and customization. Express freight is normally separate. We confirm the cost before arranging shipment.
How are samples shipped?
Samples are usually shipped by express. You may also use your own courier account or appointed forwarder.
OEM & Packaging
Can you add my logo?
Yes. Depending on the product and MOQ, common options include logo stickers, printing, labels, color cards and branded retail packaging.
Can you make retail packaging?
Yes. Retail boxes, color cards, header cards, private label bundles and other packaging can be discussed according to product structure and quantity.
Can you print FNSKU, barcode or carton marks?
Yes. We support common e-commerce and export labels including barcode, FNSKU and carton marks when specifications are supplied.
Shipping & Orders
What shipping methods do you support?
We support express, air freight, sea freight and delivery to your appointed forwarder or warehouse in China.
Can you deliver to my China forwarder?
Yes. We can coordinate delivery to an appointed forwarder or warehouse in China and provide carton information for receiving.
Is shipping included in the Reference Price?
Normally no. Reference prices are product-price references. Freight depends on destination, weight, volume and shipping method and is confirmed separately.
How long does an order take?
Sample and bulk lead times vary by product, supplier, quantity and customization. We confirm the expected timeline before you place the order.