FAQ

We work with factories we have sourced from repeatedly, and we check production capability, product quality and compliance before recommending a supplier for your order.

You pay YiwuPets directly, not an unverified factory account. We confirm the quotation and terms with you before any payment is requested.

Tell us with photos or video as soon as you receive the goods. We contact the supplier on your behalf to resolve it — replacement, compensation or another solution depending on the case.

For most orders we can arrange photo or video confirmation before shipment. Third-party inspection can also be arranged for larger orders.

A real sourcing agent follows your inquiry from quotation to delivery. The Inquiry List is just how you send us your requirements — every order is handled by a person.

MOQ depends on the product, supplier, customization and packaging. The product page shows the current reference MOQ when available, and we confirm the final workable quantity in the quotation.

Yes. You can still send the inquiry. MOQ is a sourcing reference rather than a hard website checkout block, and we will confirm whether a smaller trial quantity is possible.

Yes. YiwuPets supports mixed SKUs and mixed-category sourcing for retailers, distributors and e-commerce sellers.

You don't check out online like a retail store — that's intentional. Add products to your Inquiry List, and we personally prepare your quotation, confirm terms with you, and guide you through payment once everything is agreed.

Send the product SKU and estimated quantity. We confirm final pricing based on quantity, packing, customization and current supplier cost, with no hidden fees added on our side.

Reference prices are estimates. Material cost, packaging, customization and shipping method all affect the final quote, which we confirm before you commit.

Our sourcing service fees are explained on the Service Fees page.

It is a B2B quotation list, not a retail shopping cart. Use Add to Inquiry on any product, then review all selected SKUs and quantities together.

No. The Inquiry List works without registration. Your current selection is kept in your browser until you submit or clear it.

You can select up to 50 products in one Inquiry List. For very large sourcing projects, send the first structured list and tell us that more items will follow.

Estimated quantity for each SKU, destination country or city, and any logo, color, packaging, barcode or other special requirement will help us quote more accurately.

Yes. Sample availability and preparation time depend on the product and customization. We confirm both before the sample order.

Sample cost depends on the product, quantity and customization. Express freight is normally separate. We confirm the cost before arranging shipment.

Samples are usually shipped by express. You may also use your own courier account or appointed forwarder.

Yes. Depending on the product and MOQ, common options include logo stickers, printing, labels, color cards and branded retail packaging.

Yes. Retail boxes, color cards, header cards, private label bundles and other packaging can be discussed according to product structure and quantity.

Yes. We support common e-commerce and export labels including barcode, FNSKU and carton marks when specifications are supplied.

We support express, air freight, sea freight and delivery to your appointed forwarder or warehouse in China.

Yes. We can coordinate delivery to an appointed forwarder or warehouse in China and provide carton information for receiving.

Sample and bulk lead times vary by product, supplier, quantity and customization. We confirm the expected timeline before you place the order.